Terms of service

DRESS RENTALS

1. Courier Costs

o Courier services for both delivery and return of the dress can be arranged for an additional fee of R240 (R120 each way). Clients must select this option when booking.

o Selecting the R0 option indicates the client will handle the pick-up and return of the dress personally.

2. Cleaning

o Cleaning of rental dresses is managed by us. Clients do not need to clean or dry-clean items before returning them.

3. Return Deadline

o Rented dresses must be returned within three days after the event. Late returns will incur a fee of R120 per day.

4. Damage Responsibility

o Clients are responsible for repair or replacement costs if the dress is damaged during the rental period. Charges will be determined by the dress type and damage extent.

5. Return Process

o Ensure the dress is securely packaged to avoid additional damage during transit when returning it.

6. Damage Assessment and Payment

o Upon return, the dress will be inspected. If damage is found, a repair or replacement estimate will be provided, and payment must be made within 14 days.

7. Non-Return of Dress

o Failure to return the dress will result in a charge for its full retail value. Legal action may be pursued in cases of non-compliance.

8. Liability Waiver

o Clients acknowledge that Lara Louise Designs is not liable for any accidents or injuries that occur while wearing rental dresses.

9. Agreement

o Proceeding with the rental signifies agreement to these terms. Non-compliance may result in legal action.

CLOTHING AND ACCESSORIES

1. Exchange Policy

Refunds, Exchanges & Vouchers

Please note that all our items are made to order, which means production begins as soon as your order is placed. For this reason, we do not offer refunds.

However, we are happy to assist with an exchange or issue a store voucher should you need an alternative size or style. Vouchers are valid for future purchases and allow you to find something you truly love.

Thank you for understanding and for supporting local, made-with-care design.

2. Non-Exchangeable Items

o Accessories are non-exchangeable or refundable unless there is a quality issue through no fault of the buyer.